Answered By: Caroline Daniels Last Updated: Aug 25, 2016 Views: 16
If you have ordered a print item, you will receive notification through email that your interlibrary loan is available for pick up at the Checkout Counter of whichever Kwantlen Library that you designated in your request.
For electronic documents only, in most cases journal articles, you will receive notification through email that contains a link where you can access your article. You have 7 days with a total of 3 tries to download or print the article after which the document is no longer available if either number is exhausted. If you have problems with your interlibrary loan link, you can contact our ILL office at 604.599.2959 or by email: firstname.lastname@example.org. Please make sure to quote your request number when leaving a message.