Answered By: Caroline Daniels
Last Updated: Aug 25, 2016     Views: 36

The correct username/password combination for interlibrary loan submissions are:

  • Faculty, Staff & Administrators =use your employee number (9 digit banner number) and the pin you use to check your library record or place holds.
  • Faculty, Staff & Administrator PINs: You are issued a random PIN when you first receive your Smart Card. For ease in remembering, please ask staff at the checkout counter to change your PIN to a PIN of your choice at the time when you are issued a smart card. If you do not know or you have forgot your PIN, click on Forgot Your Pin?. Enter your Smart Card barcode and your PIN will be sent to your Kwantlen email account immediately. You can go to any information desk and update it. To respect confidentiality, we cannot change your PIN over the phone nor does the library know your PIN. 
  • Students= use your student number and the pin you use to check your library record or place holds on books in the library catalogue.
  • The Student PIN starts as your birth date (ddmmyy), then you must change it on-line through WEB registration to a personalized PIN. You must use the new PIN to view your Library Records. If you forget your PIN, you can login to WebReg and answer your security question to change your PIN to something new.

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